PI: Prof. Robin Bing-Yu Chen and Prof. Lin-Lin Chen
Co-PI: Dr. Ya-Liang Chuang
Due to intensive competition in the market, user experience has become an important factor to distinguish one product from another. In academic research, a lot of research has been devoted to investigate this topic, especially in human-technology interactions. ISO 9241-210 defines user experience as "a person's perceptions and responses that result from the use or anticipated use of a product, system or service". According to this definition, user experience involves broad aspects of issues, including users’ emotions, preferences, perceptions, physical and psychological responses, expectations, behaviors and accomplishments towards the products/systems in dynamic contexts. To address these complexities, a number of frameworks have been proposed to handle the three important factors— user, system, and the context of use—that influence user experience.
The aim of the user experience team in the CCC center is to investigate people’s unmet needs, and to use design approaches to generate innovative ideas for technologies related to the Internet of Things (IoT), which was forecasted to become pervasive around 2035. We strive to find opportunities for meaningful innovations which improve people’s daily experiences, by applying IoT technologies. Meanwhile, during the research process, we will also explore proper frameworks which could help researchers to investigate the user experience issues with future technology. One of the approaches that we tried recently is “design fiction”. The idea of design fiction was proposed by science fiction writer Bruce Sterling who suggested to leverage the advantages of design and science fiction to break through the limitations of imagination.